Can we change tiers as my loved one's needs evolve?
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Yes — and most families do. Dementia isn't a static condition; needs shift over months or sometimes overnight after a fall or hospitalization. We review your care plan every 30 days and recommend tier changes proactively, but you can scale up or down anytime. Move from a few weekly companion visits to daily personal care, or to round-the-clock support, without paperwork or penalty. The whole point of our tiered model is that the care follows the person — not the other way around.
How quickly can care begin?
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If you call before noon on a weekday, same-day care is usually possible. Otherwise, we typically have a caregiver in the home within 24 to 48 hours of your free in-home assessment. Hospital discharges, falls, and overnight crises don't follow business hours, so neither do we. A real person answers the phone 24/7 at (586) 326-3256 — including weekends and holidays — and our care coordinators move at the pace your family actually needs, not the pace a corporate process would prefer.
Is there a long-term contract?
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No. EverCare runs on a simple month-to-month agreement. You can pause, scale up, scale down, or cancel with 48 hours' notice — no penalty, no exit fee, no awkward conversation. We earn your business every week. We've watched too many families get locked into 20-hour weekly minimums they didn't need, and we built EverCare specifically to be the opposite of that.
Do you accept long-term care insurance?
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Yes. Most long-term care insurance policies cover the kind of in-home companion, personal, and dementia care we provide. We help families read their policy, understand the elimination period, and submit the claim documentation — including the daily care notes most insurers require for reimbursement. We also work with families using Veterans Aid & Attendance benefits. Bring your policy to the free assessment and we'll walk through what's covered before you commit to any hours.
What's included in the free in-home assessment?
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A senior member of our team comes to your loved one's home for a calm, no-pressure 60-minute conversation. We meet the person, not just the diagnosis — noticing the layout, the routines, the worries no one's said out loud. We assess cognitive stage, fall risk, medication patterns, nutrition, and family caregiver burnout. Within 24 hours you receive a written care plan with recommended tier, hours, focus areas, and a flat hourly rate. There is no obligation and no follow-up sales call.
Can we add or remove hours week-to-week?
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Absolutely — that flexibility is the whole point. Need extra coverage during a family wedding, a hospital stay, or a tough sundowning week? We add hours on request. Need to scale back during a quiet stretch or when out-of-town family is visiting? Just tell your care coordinator. There are no minimum-hour packages and no penalties for adjusting. Your bill reflects exactly the care delivered — nothing more, nothing less.
